Every business owner needs to know these 23 facts about customer loyalty and customer satisfaction, as compiled and presented by Adele Somers at Return on Behavior Magazine.
Organized in five categories, Somers provides compelling information that business owners need to keep in mind as they develop or enhance their customer engagement strategies.
- Facts about customer experiences and referrals
- Facts about customer retention and churn facts
- Facts about customer service and contact centers/call centers
- Facts about phone service
- Facts about customer service and contact centers and call centers
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