Over at the Evolving Contact Center, a podcast series that I produce for Interactive Softworks, we do a monthly segment with The Call Center School on topics like IVR menu design, staff management, and verbal makeovers.
In the most recent episode, Penny Reynolds, one of the founders of the The Call Center School, offers some crafty ideas for maximizing contact center productivity. This is a good listen for those anyone who manages contact center staff or technology.
No comments:
Post a Comment